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Terms & Conditions
User account
For safety and security,
each customer is allowed to create only one registered account by default. For
customers who attempt to create several accounts, we reserve the right to
suspend accounts without further notice.
Ordering
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur yollybuy cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of our products, yollybuy may have to limit the number of products available for purchase. yollybuy reserves the right to change quantities available for purchase at any time, even after you place an order.
Both parties agree that,
following order dispatch, transportation is the sole responsibility of the
third-party logistics company. During this stage, full ownership of the
product(s) belongs to the buyer; all associated liability and risks during
transportation shall be borne by the buyer.
Order Cancelation
Customers can cancel their
order at anytime prior to shipping; please contact our Support Center. However,
once the order has been dispatched, the order cannot be canceled, changed, or
refunded. Upon receipt of the package, our Warranty and Return policy comes
into effect.
Shipping and Delivery
Shipping ("ships in") times displayed on yollybuy refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond yollybuy's control once it leaves our facilities,we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. yollybuy cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
yollybuy provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.
There may be occasions when yollybuy confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, yollybuy will contact customers and offer to cancel the order and refund purchase prices in full.
We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery
times are calculated in working days from Monday to Friday. In the case of
major holidays such as Christmas and the Chinese Lunar New Year, please allow
extra delivery time. During those special occasions we will provide notices to reflect
possible delays.
Customers are responsible
for providing complete and accurate shipping addresses. yollybuy cannot make
changes to your shipping address once a package has been shipped, and yollybuy is
not liable for packages lost due to incomplete or inaccurate addresses.
yollybuy cannot be held
responsible for any package that does not make it through the local customs and
is destroyed due to the item being illegal in the destination country.
Customers are solely responsible for complying with their local laws. We can
also not be held responsible for any import tax that may occur and it is the
customers sole responsibility to pay this fee, if any.
All orders reported as
"delivered" by shipping companies are considered delivered. yollybuy cannot be made liable of non-delivery in this case.
Incorrect/Damaged Goods
We try very hard to ensure
that you receive your order in pristine condition. If you do not receive the
products ordered, please contact us. In the unlikely event that the product
arrives damaged or faulty, please contact us immediately.
Product Descriptions
While we try in good faith
to be as accurate as possible, we do not warrant that product descriptions or
other content is accurate, complete, reliable, or error free. From time to time
there may be information on yollybuy that contains typographical errors,
inaccuracies or omissions that may relate to product descriptions, pricing and
availability.
We reserve the right to
correct any errors, inaccuracies or omissions and to change or update
information at any time without prior notice. If a key product specification is
changed after you place an order or within seven days of delivery, you can
cancel and return the order for a full refund.
Prices
Prices and availability of
items are subject to change without notice. The prices do not include import
tax and duties, should your package become examined and deemed taxable by your
local customs. Payment of these is the responsibility of the buyer.
Customer Conduct
Although yollybuy will
always strive to resolve issues to the satisfaction of the customer in a
professional, courteous and friendly fashion, we will not tolerate any
unacceptable or unreasonable behavior towards our Customer Service Team
members.
Unacceptable behavior
directed towards Customer Service staff or yollybuy may, for example, include
any of the following:
Aggressive, abusive and
threatening behavior. Examples include: any and all direct or implied threats
on any communication channel; intimidating language; personal and verbal abuse;
sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory
statements; swearing; and unsubstantiated allegations.
Persistently making habitually
demanding or vexatious complaints, despite the matter having been fully
addressed; similarly, repeating complaints persisting despite reasonable and
fair solutions being offered in accordance with our policies.
Asking, expecting or
demanding staff to breach established company policy guidelines, e.g. refund
amount, timelines, special compensation, etc.; similarly, seeking an
unrealistic outcome beyond the scope of our own policies and procedures.
Repeatedly changing the
nature (or focus) of a complaint or the desired outcome, part way, after a
formal response has been provided.
Their language is
considered offensive, abusive, threatening, and wholly unacceptable.
yollybuy reserves the right to no longer accept orders from the customer in the future without further notice.
Our contact address: Room 368, Block B Yindong Building, Futian, Shenzhen, China