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Return Policy
Exchange and Returns (Money Back Guarantee)
If when you receive your
product(s), you are not completely satisfied you may return the items to us,
within 30 days for refund. Returns will take approximately 5 working days for
the process once the goods have arrived. The precise length depends on the payment
provider used (e.g. PayPal, credit card company, etc). Items must be in their
original packaging, all the original boxes must be intact and included, along
with all packaging materials, manuals, blank warranty cards, plus all
accessories and documents provided by the manufacturer.
You must first contact us and
be in receipt of a return merchandise authorisation (RMA) number before sending
any item back. Any product returned without a RMA number will not be refunded.
The money back guarantee does
not cover volume/wholesale and customized orders.
Shipping back to yollybuy is
paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found
not to be defective can be refunded within the time stated above. Goods found
to be tampered with by the customer will not be replaced but returned at the
customer's own expense.
By default, the refund amount
cannot exceed the original order amount paid to yollybuy. yollybuy is not
responsible for and has no knowledge about any bank fees or exchange rate
charges that may occur. These fees are processed by the issuing bank and will
not be refunded by yollybuy.
Refundable
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
Please contact our Customer Service if you wish to return any items. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.