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Delivery Information
How long will It take? （1-3days processing）
Dear customer, sorry for the inconvenient caused, due to the unpredictable effects of COVID-19 on logistics and transportation, we are extending the shipping time of orders placed after 2020.2.20 by 2-5 additional days. The extension will vary based on the order's destination, shipping method, and any lockdown/logistics restriction. Thank you for your understanding.
What are my international shipping options?
The following is a summary of delivery time for our international orders. You will be quoted a specific delivery time at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping bag.
Destination | Estimate Delivery Time |
US | Express shipping: 5-8 days Standard shipping: 10-15 days |
Canada | Express shipping: 5-8 days Standard shipping: 10-15 days |
Rest of the World | Express shipping: 5-13 days Standard shipping: 10-15 days |
How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the international checkout based on the items you are purchasing and your shipping destination.
Can I change my delivery address once my order has been submitted online?
Unfortunately once you have submitted your order you will be unable to change delivery address.
Delivery Cancellations
You are unable to cancel deliveries once orders have been dispatched and any unwanted goods will need to be returned. On receipt of the delivery please contact Customer Service team to arrange for a returns authorisation reference number. You are entitled to a refund as long as you inform us of your decision to cancel within 30 calendar days from the day of delivery.
You may also use the cancellation form, but it is not obligatory.